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WORDS TO WELLNESS (WTW) Privacy policy

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Privacy Policy

Effective Date: August 25, 2026
Last Updated: August 25, 2026
Words To Wellness (“Words To Wellness,” “WTW,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use https://words-to-wellness.com (the “Website”) and any related services, content, communications, products, or features (collectively, the “Services”). Please read this policy carefully. By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

COPYRIGHTS AND COPYRIGHT AGENT
If you believe that your work has been copied in a way that constitutes copyright infringement, please provide THE WTW Company’s copyright agent the following information required by the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act, 17 U.S.C. 512: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyright work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site; (c) identification of the material that is claimed to be infringing or to be the subject of infringing activity and information reasonably sufficient to permit us to locate the material; (d) information reasonably sufficient to permit us to contact the complaining party; (e) a statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (f) a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. THE WTW Company’s copyright agent for notice of claims of copyright infringement on or regarding the WTW Web Site can be reached as follows: By mail:
1. Who We Are

Words To Wellness provides a communication and wellness resource library that may include professionally written relationship letters, dialogue scripts, and related educational content designed to help users communicate about difficult life circumstances and interpersonal concerns.
For questions about this Privacy Policy or privacy-related requests, contact us at:

2. Information We Collect

We may collect information directly from you, automatically when you use the Services, and from service providers or other third parties.

Information You Provide

  • Contact information, such as your name, email address, mailing address, telephone number, and other contact details.
  • Account information, such as a username, password, account preferences, and profile information.
  • Transaction and payment information, such as billing information, purchase history,
    subscription status, and payment-related details. Payment-card data may be processed directly by a third-party payment processor and not stored by us.
  • Communications, including messages, inquiries, customer-support requests, survey responses, testimonials, reviews, and correspondence you send to us.
  • Content you submit or create, including information entered into forms, requested topics, communications, comments, or other material provided through the Services.
  • Marketing preferences, such as whether you wish to receive newsletters, promotional emails, or other communications from us.

Please do not submit highly sensitive personal information unless it is specifically necessary
for your use of the Services. In particular, do not submit information about medical diagnoses,
psychotherapy treatment, health records, financial-account credentials, Social Security
numbers, government identifiers, or other sensitive information unless we expressly request it
through a secure process.

Information Collected Automatically

When you visit or use the Services, we or our service providers may automatically collect:

  • Device and browser information, including device type, operating system, browser type, browser settings, language, and unique device identifiers.
  • Usage information, including pages viewed, links clicked, features used, time spent on the Website, referring and exit pages, and dates and times of access.
  • Log and network information, including IP address, approximate location inferred from IP address, internet service provider, and diagnostic or error information.
  • Cookie and similar-technology information, as described below.

 

Information From Other Sources

We may receive information from third parties, including payment processors, analytics providers, advertising partners, social-media platforms, email service providers, and publicly available sources. We may combine this information with other information we maintain about you, as permitted by law.

3. How We Use Information

We may use personal information to:

  • Operate, maintain, provide, and improve the Services.
  • Create and administer user accounts.
  • Process transactions, subscriptions, payments, refunds, and customer-service requests.
  • Provide requested content, products, services, and communications.
  • Communicate with you about your account, purchases, updates, security notices, support requests, and administrative matters.
  • Send newsletters, promotions, offers, and other marketing communications when permitted by law and consistent with your preferences.
  • Understand how users interact with the Services, analyze trends, measure Website performance, and improve content and functionality.
  • Personalize your experience and deliver relevant content or advertising where permitted.
  • Detect, investigate, prevent, and address fraud, abuse, security incidents, technical problems, violations of our terms, or unlawful activity.
  • Comply with legal obligations, enforce our rights, and protect the rights, privacy, safety, and property of Words To Wellness, users, and others.
4. Legal Bases for Processing

Where privacy laws require a legal basis, we may process personal data to perform a contract with you; for our legitimate interests in operating, improving, and securing the Services; with your consent where required; and to comply with legal obligations.

5. How We Disclose Information

We may disclose personal information to service providers that assist with hosting, payment processing, analytics, email delivery, customer support, security, cloud storage, and professional services; in connection with a merger, acquisition, financing, bankruptcy, or sale of assets; for legal, safety, fraud-prevention, or rights-protection purposes; with your direction or consent; and in aggregated or de-identified form.
We do not sell personal information for money. Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain analytics or advertising cookies. See “Your Privacy Rights” below for choices that may be available to you.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, web beacons, local storage, and similar technologies to operate and improve the Services, remember preferences, understand usage, provide analytics, and, where applicable, deliver or measure advertising.
You can generally control cookies in your browser settings. Disabling cookies may affect certain functions. Where required by law, we will request consent before placing non-essential cookies or similar technologies.

7. Analytics and Advertising

We may use third-party analytics services to understand Website traffic and use. These providers may use cookies and similar technologies. We may also work with advertising partners that use similar technologies to deliver relevant ads, measure effectiveness, and limit
repeated ads.
You may be able to limit interest-based advertising through browser or device settings or industry opt-out tools. Opting out does not stop all advertisements; it may make them less tailored.

8. Email and Marketing Choices

You may opt out of promotional emails through the unsubscribe link in an email or by contacting us at wordstowellness@gmail.com. We may still send non-promotional
communications about your account, purchases, transactions, security, or our business relationship with you

9. Data Retention and Security

We retain personal information only as long as reasonably necessary for the purposes described here, including providing the Services, maintaining business records, resolving disputes, enforcing agreements, complying with legal obligations, and protecting rights.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security. Keep account credentials confidential and notify us promptly of suspected unauthorized account use.

10. Health, Wellness, and Professional Disclaimer

Words To Wellness provides educational and communication resources. The Services are not medical, mental-health, psychiatric, psychological, legal, crisis, emergency, or professional treatment services. Use of the Services does not create a therapist-client, physician-patient, attorney-client, or other professional relationship.
Do not use the Services as a substitute for professional diagnosis, treatment, counseling, therapy, medical care, emergency assistance, or legal advice. If you are in immediate danger, experiencing an emergency, or have thoughts of harming yourself or others, call 911 in the United States or contact your local emergency services or crisis resource immediately.
Because users may choose to submit personal content related to relationships or life concerns, use care in deciding what information you provide.

11. Childrenʼs Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided information to us, contact wordstowellness@gmail.com and we will take appropriate steps to delete it as required by applicable law.
If a higher age of protection applies where you live, we will comply with that law

12. Third-Party Links and International Users

The Services may link to third-party websites, applications, products, or services. We are not responsible for their privacy practices, content, or security. Their privacy policies and terms govern your use of their services.
Words To Wellness is based in the United States. If you access the Services from outside the United States, information may be transferred to, stored in, and processed in the United States and other locations where we or our service providers operate. Where required, we will use appropriate safeguards for international transfers.

13. Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a portable copy of personal information; to request restriction of or object to certain processing; to withdraw consent; to opt out of certain targeted advertising, sale, sharing, or profiling; and to appeal a privacy-request decision where required by law.
To exercise a privacy right, email wordstowellness@gmail.com with the subject line “Privacy Request.” We may verify your identity before fulfilling a request. We will not discriminate against you for exercising rights available under applicable law.

14. California and Nevada Notice

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. In the preceding 12 months, we may have collected identifiers; commercial information; internet or other electronic-network activity information; approximate geolocation information; and inferences drawn from these categories. We collect these categories from you, automatically through use of the Services, and from service providers or other third parties.
We use and disclose information for the purposes described in this Policy. We do not knowingly sell or share the personal information of consumers under 16. If applicable technologies constitute a sale or sharing under California law, we will provide a “Do Not Sell or Share My Personal Information” mechanism or honor an applicable opt-out preference signal as required by law.
Nevada residents may submit a request concerning the sale of certain covered information by contacting wordstowellness@gmail.com. We do not currently sell covered information as defined by Nevada law.

14. California and Nevada Notice

We may update this Privacy Policy from time to time. We will post the updated version on the Website and revise the “Last Updated” date. If changes are material, we may provide additional notice where required by law.
Questions, concerns, or privacy requests may be sent to:
Words To Wellness
963 Walnut St
Elmira, NY 14901
Email: wordstowellness@gmail.com
Website: https://words-to-wellness.com
Implementation note: Review this policy against the tools actually used on your Website, including payment providers, membership or account systems, email platforms, analytics tools, advertising pixels, forms, scheduling tools, chat widgets, and any collection of sensitive information. Have a qualified attorney review the policy for your operations and applicable laws.